05 / 09
EmiratesGPT
Conversational email creation, on brand, at scale.
- Role
- Product & Build
- Context
- Emirates, via Merkle, 2026
- Stack
- Next.js, TypeScript, Prisma, LLMs, Salesforce Marketing Cloud
EmiratesGPT — the film
The problem
Producing personalised, on-brand email content across markets was slow and repetitive, and required deep platform knowledge for every variation.
What I did
- 1Built a chat-first email creation flow with template selection and live content preview/editing.
- 2Added a reusable prompt library and content-set variants for consistent, fast generation.
- 3Layered version history and collaboration, with activation into Marketing Cloud.
Outcome
- Anyone on the team can brief, generate and ship an on-brand email, with no Marketing Cloud expertise needed.
- Consistent governance through shared prompts and templates.