All work

05 / 09

EmiratesGPT

Conversational email creation, on brand, at scale.

Role
Product & Build
Context
Emirates, via Merkle, 2026
Stack
Next.js, TypeScript, Prisma, LLMs, Salesforce Marketing Cloud

EmiratesGPT — the film

The problem

Producing personalised, on-brand email content across markets was slow and repetitive, and required deep platform knowledge for every variation.

What I did

  1. 1Built a chat-first email creation flow with template selection and live content preview/editing.
  2. 2Added a reusable prompt library and content-set variants for consistent, fast generation.
  3. 3Layered version history and collaboration, with activation into Marketing Cloud.

Outcome

  • Anyone on the team can brief, generate and ship an on-brand email, with no Marketing Cloud expertise needed.
  • Consistent governance through shared prompts and templates.
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